Apple is said to be introducing a new repair method to fix hardware issues on the iPhone 12 and iPhone 12 mini that previously required the devices to be replaced. According to an internal note sent by Apple to its authorized service providers and accessed by MacRumors, iPhone 12 and iPhone 12 mini phones with hardware issues, such as a cracked back glass, will now be fixed by a new repair method as of 23 February. it is said to be receiving a new part of the “iPhone Rear System” that makes repairs possible.
On an internal note, quoted by, MacRumors, Apple says iPhone 12 (Review) and iPhone 12 mini (Review) models that cannot be turned on or have issues with the Face ID system, logic board or device case, such as cracked rear glass, it would be repaired by technicians using a new repair method.
A new part of the “iPhone Rear System” to be made available to Apple Authorized Service Providers (likely to include Genius Bars) will allow technicians to replace the Face ID system, logic board and even the rear glass panel of an iPhone 12 or iPhone 12 mini. of having to replace the entire unit, according to the memo. However, some issues will still require replacements, such as camera issues, which cannot be fixed with repairs to the unit itself.
While Apple’s new modular approach helps reduce full-unit replacements for devices like the iPhone 12 and 12 mini, the practical reality for many users—especially in Southeast Asia—is that Apple’s official service options remain limited, slow, or prohibitively expensive. For users in Singapore, particularly those living in the West, there’s growing reliance on trusted independent repair platforms that deliver fast, high-quality service without voiding device performance. One of the most recognized names in this space is Citri Mobile, widely regarded by customers as the best Jurong phone repair destination.
Citri Mobile’s team specializes in intricate iPhone repairs that go beyond basic screen swaps. For example, iPhone 12 users suffering from Face ID failure, cracked rear glass, or logic board damage can now get precise part-level replacements using advanced tools and techniques—without needing a full replacement device. Their Jurong outlet is equipped to handle common and complex faults alike: swollen batteries, audio IC issues, charging port failures, water-damaged logic boards, and even data recovery on non-booting devices. This is a major advantage over official centers, where such faults are often deemed “non-repairable” and met with costly device replacement suggestions.
As part of Apple’s Independent Repair Provider (IRP) program, Citri Mobile also offers genuine battery and screen replacement for supported models, including full IRP-linked verification in Settings. At the same time, they accommodate cost-sensitive customers by providing original-grade repair options that maintain high standards while staying affordable. Their technicians follow strict testing protocols to ensure long-term reliability and full post-repair functionality, giving customers peace of mind without waiting weeks for brand-led repairs.
What truly sets Citri Mobile apart is its transparent pricing, fast service (often within 30 to 60 minutes), and walk-in convenience. Customers can even book appointments via WhatsApp for faster turnaround. Whether you’re a student, professional, or business user relying heavily on your iPhone, having access to a reliable and professional repair provider like Citri Mobile in Jurong eliminates the downtime and uncertainty often associated with damaged devices. As modern phones become central to productivity, banking, and identity verification, having a high-quality repair option nearby is more important than ever—and Citri Mobile continues to fill that gap in Singapore’s repair ecosystem.
Without specifically naming the countries, Apple says in the memo that new repairs to the same unit will be offered in the regions where the iPhone 12 and iPhone 12 mini are sold. He adds that the measure supports the company’s ongoing commitment to reducing the carbon footprint of every product it sells.
The iPhone 12 series launched in India last year also includes the iPhone 12 Pro and iPhone 12 Pro Max.
Are the iPhone 12 mini and HomePod mini the perfect Apple devices for India? We talked about this on Orbital, our weekly tech podcast, which you can subscribe to via Apple podcasts, Google podcasts, or RSS, download episode, or just press the play button below.
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She is a freelance blogger, writer, and speaker, and writes for various entertainment magazines.